Terms and Conditions

Who we are

Axe Energy Ltd is a company registered in England and Wales under company number 14925300, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at info@axeenergy.co.uk or on 07429 040520.

Our services

We provide commercial and non-domestic energy compliance services. These include commercial Energy Performance Certificates (EPCs), Part L SBEM and BRUKL reports, TM44 air-conditioning inspections, fire risk assessments, and 3D building models.

Our services are intended for commercial and non-domestic property only. We do not provide assessments for domestic dwellings. If you are unsure whether a property is in scope, please contact us before booking so we can confirm.

Quotes and prices

Any price we publish or give you in advance is a guide price. It is based on the information available to us at the time, such as the property type and floor area. The final fee for your job is confirmed with you before any work begins.

If the confirmed fee differs from the guide price (for example because the property is larger or more complex than first described), you are under no obligation to proceed. You are free to decline and there is nothing to pay if no work has been carried out.

Fees and VAT

Our fees are as confirmed to you before work begins. Axe Energy Ltd is not currently registered for VAT, so no VAT is charged on our services and the price we confirm is the price you pay.

Payment

You can pay in one of the following ways:

• Online by card, using the secure payment link we provide
• In cash to the assessor on the day of the assessment

Where a certificate or report needs to be lodged or released, we may ask for payment before it is issued to you.

Cancellation and rescheduling

If you need to cancel or move an appointment, please let us know as early as you can by email or phone. We will always try to accommodate a new date that suits you. If an assessor has already attended the property, or has begun travelling to a confirmed appointment, we may charge a reasonable amount to cover the time and cost involved.

Certificates, lodgement and timescales

Where your service results in a certificate, that certificate is lodged on the relevant national register once the assessment and any required payment are complete. We aim to turn work around promptly and any timescales we give are typical, based on normal conditions.

Timescales are not guaranteed. Some steps depend on third parties outside our control, such as the accreditation scheme, the national register operator, or your provision of access and information. We are not responsible for delays caused by those third parties or by incomplete or inaccurate information provided to us.

Your responsibilities

To allow us to carry out the work, you agree to give us safe access to the property and to provide accurate information about it, including any plans, drawings, or details of the building services where we ask for them. If the information you give us turns out to be inaccurate or incomplete, the work may take longer or the fee may need to change, and we will discuss this with you.

Limitation of liability

Our total liability to you for any claim arising out of or in connection with a service is limited to the fees you have paid us for that particular service.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Intellectual property

We retain ownership of the intellectual property rights in the reports, models, calculations, and other materials we produce, together with any underlying methods and templates. Once you have paid in full for a service, you may use the relevant deliverable for the property and purpose it was prepared for. You may not resell it or represent it as your own work without our written permission.

Complaints

We want you to be happy with our work. If something is not right, please contact us at info@axeenergy.co.uk and tell us what has gone wrong. We will look into it and aim to respond promptly with a fair resolution. Certain services we provide are also governed by the rules of our accreditation scheme, which may offer a further route for complaints relating to a lodged certificate.

Governing law

These terms, and any dispute arising out of or in connection with them or our services, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes to these terms

We may update these terms from time to time. The version that applies to your job is the one in force at the time we confirm your fee and begin work. Any changes will be posted on this page with an updated revision date.