Privacy Policy

Who we are

Axe Energy Ltd, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For data protection queries, contact us at info@axeenergy.co.uk or call 07429 040520.

What data we collect

We may collect the following personal data:

• Name, email address, phone number
• Company or organisation name
• Your role (e.g. landlord, managing agent, property manager, tenant)
• Postcode and property address
• EPC ratings and compliance data for properties you identify as yours
• Messages you send us via our contact or quote request forms
• Technical data such as IP address, browser type, and pages visited (via cookies)

How we collect your data

We collect data when you:

• Use our MEES Compliance Checker and request a report
• Submit a contact form, quote request, or enquiry
• Email, call, or message us directly
• Browse our website (technical data via cookies)

Why we collect your data and our lawful basis

We process your data for the following purposes:

• To provide our services: processing your enquiry, preparing quotes, scheduling assessments, and delivering certificates. Lawful basis: contract performance and legitimate interest.
• To send your EPC compliance report: when you use our EPC Checker and request results by email. Lawful basis: your consent (you submit the form).
• To send marketing communications: MEES regulation updates, energy compliance information, and service offers. Lawful basis: your explicit consent (opt-in checkbox). We only send marketing emails if you tick the consent box. You can withdraw consent at any time.
• To improve our website: understanding how visitors use our site. Lawful basis: legitimate interest.

Marketing communications

We will only send you marketing emails if you have given explicit consent by ticking the opt-in checkbox on our forms. Marketing emails may include MEES regulation updates, energy compliance guidance, and information about our services.

You can withdraw your consent at any time by replying "unsubscribe" to any marketing email, or by contacting us at info@axeenergy.co.uk. We will stop sending marketing communications within 48 hours of your request.

Withdrawing marketing consent does not affect emails related to a service we are actively providing to you (e.g. appointment confirmations, invoice delivery).

How we store your data

Your data is stored securely using industry-standard encryption and access controls. We use Supabase (hosted in the EU) for our database and Resend for transactional email delivery. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

How long we keep your data

• Enquiry and lead data: up to 24 months from last contact, then deleted
• Customer and project data: 6 years from completion (legal and tax obligations)
• Marketing consent records: retained as long as consent is active, then 12 months after withdrawal for record-keeping

Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Object to processing based on legitimate interest
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where consent is the lawful basis

To exercise any of these rights, email us at info@axeenergy.co.uk. We will respond within 30 days.

Cookies

Our website uses essential cookies for site functionality. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

Third-party services

We use the following third-party services that may process your data:

• Supabase (database hosting, EU region)
• Resend (email delivery)
• Vercel (website hosting)
• Google Analytics (website analytics, if enabled)

Each provider has their own privacy policy and is compliant with applicable data protection regulations.

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.